Privacy Policy

Capital Special Vehicles is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

Personal Information we collect

Personal Information is information or an opinion that identifies an individual. The personal information we collect will depend on the nature of your dealings with us.

We collect personal information from our website visitors and also sometimes when you call us. Examples of personal information we collect include:

  • Names.

  • Contact information like emails and phone numbers.

  • Mailing and Billing Addresses.

  • Medical Information and Personal Circumstances.

  • Payment information.

  • Device information such as cookies.

  • Customer preferences related to surveys or other market research

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How do we use your Personal Information?

We collect your personal information for the following purposes:

  • To provide excellent customer service and to find out more about your unique needs. 

  • To fulfill and deliver orders placed with us.

  • Occasionally, we may send you information via email about new products or news we think you will find interesting, if you have subscribed to our newsletter. 

  • To assist our third party providers where necessary, to help us deliver our services to you (third parties include manufacturers in relation to warranty claims and information technology companies who host our website). 

  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Maintaining the Quality of your Personal Information

It’s important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check this page regularly for updates. 


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the details provided below:

Capital Special Vehicles:
Phone: 03 9497 8888